You want to reach the right people to deliver an experience that will delight them.
You need to understand their needs and have the processes in place to serve them, ensuring continued relationships.
You must know what it costs to acquire those customers and what their lifetime value is to your organization.
Ascenta understands the complexities of the customer and donor lifecycle. We’re committed to providing you with the people, data and technology required to lay a clear path to exceptional ROI and growth.
It starts with building a dedicated team that combines knowledge, experience and enthusiasm. We deliver all the support you need to ensure every facet of your success – from conceptualizing your campaign to getting new data into your systems. Your account support team will include expertise across:
Effective strategies in today’s consumer-driven world must be innovative, creative and insightful. We take an immersive and data-driven approach to getting to know your business goals, solutions and the needs of your audience. To develop a truly effective strategy, we set out to:
To drive long-term growth, it’s essential that each person enjoys the best possible experience and that you gain full transparency into every interaction. Several safeguards assure you and your customers or donors receive the quality experience you deserve.
Your campaign execution strategy will include:
Your account support team will work closely with you to implement the systems and processes you need to activate new customers or donors, process their data and initiate follow-up engagements.
Ascenta will provide:
Sustainable success requires continual analysis to assess what’s working and what’s not. Your support team will build a custom dashboard to monitor your campaign health across various KPIs and identify opportunities for improvement. We come together for daily check-ins to make certain that we’re delivering on pace, on target and to your specifications, keeping a constant eye on:
You’ll also receive personalized reports with the metrics that matter most for your team, and we’ll review performance with you at the frequency level that’s right for your needs.