The Ascenta Difference

Business is more than just market share and acquiring new customers and donors.

You want to reach the right people to deliver an experience that will delight them.
You need to understand their needs and have the processes in place to serve them, ensuring continued relationships.
You must know what it costs to acquire those customers and what their lifetime value is to your organization.

Ascenta understands the complexities of the customer and donor lifecycle. We’re committed to providing you with the people, data and technology required to lay a clear path to exceptional ROI and growth.

“Professional Support

It starts with building a dedicated team that combines knowledge, experience and enthusiasm. We deliver all the support you need to ensure every facet of your success – from conceptualizing your campaign to getting new data into your systems. Your account support team will include expertise across:

Strategy & Business Development
Logistics & Compliance
Operations & Technology
Sales & Marketing

“Data-Driven
Methodology

Effective strategies in today’s consumer-driven world must be innovative, creative and insightful. We take an immersive and data-driven approach to getting to know your business goals, solutions and the needs of your audience. To develop a truly effective strategy, we set out to:

Understand your business model, product portfolio, ideal customer/donor profiles

Conduct a demographic analysis of prospective geographic regions to identify highest performing market segments

Analyze performance of your past sales or fundraising efforts to identify effective characteristics

Leverage insights from millions of field interactions to collaboratively develop your field presentation

Develop the sales and marketing KPIs by which we’ll measure success

Satisfactation Survey

Action Response System

Confidence in Transaction

Maintain Message
Consistency

Quality Assurance Controls

To drive long-term growth, it’s essential that each person enjoys the best possible experience and that you gain full transparency into every interaction. Several safeguards assure you and your customers or donors receive the quality experience you deserve.

Your campaign execution strategy will include:

Customer satisfaction survey sent to each new customer or donor post-transaction so they can share candid feedback about their experience
Action response system to handle any customer experiences that fail to meet expectations
Phone verification to validate purchase and data accuracy, giving you the utmost confidence that all transactions are authorized according to your terms
Audits of all Authorized Providers to affirm that we maintain a consistent message across multiple markets

Satisfactation Survey

Action Response System

Confidence in Transaction

Maintain Message
Consistency

System Implementation & Integrations

Your account support team will work closely with you to implement the systems and processes you need to activate new customers or donors, process their data and initiate follow-up engagements.

Ascenta will provide:

Digital forms to facilitate collection of contact info and demographic data
PCI-certified electronic payment processing to accept all major credit, debit cards and ACH payments
Data validation to ensure all customer or donor info is accurate and complete
Data transfer via API integrations with CRM, third-party providers and merchant processors

Ongoing Performance Analysis & Optimization

Sustainable success requires continual analysis to assess what’s working and what’s not. Your support team will build a custom dashboard to monitor your campaign health across various KPIs and identify opportunities for improvement. We come together for daily check-ins to make certain that we’re delivering on pace, on target and to your specifications, keeping a constant eye on:

Budgeting & forecasting
Volume, revenue & retention
Customer/donor satisfaction
Brand Ambassador performance
Market performance by geo
Customer/donor demographics

You’ll also receive personalized reports with the metrics that matter most for your team, and we’ll review performance with you at the frequency level that’s right for your needs.